Privacy Policy

Your trust matters to us. Whether you're enquiring about contract micropropagation or applying to become a retail distributor, your information is safe with us.

Borneo Exotics is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you interact with our website: www.borneoexotics.com and its associated subdomains such as auctions.borneoexotics.net.

1. Information We Collect

We collect personal and business information in the following ways:

a. When You Fill Out a Form

We collect information such as:

Your name
Email address
Phone number
Company name
Country
Nature of your enquiry
Details about your business or production needs

This applies in particular when:

You enquire about our contract micropropagation services
You apply to become a retail distributor

b. Automatically Collected Data

We may collect technical data such as:

IP address
Browser type and version
Time zone setting
Operating system and platform
Usage data (pages visited, time spent, etc.)

This data is collected using cookies and analytics tools to improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Respond to your enquiry and provide the services you request
Understand your business needs and determine suitability for partnership
Improve our website and marketing efforts
Comply with legal obligations

We do not sell, rent, or share your information with third parties.

3. Confidentiality

We understand the sensitive nature of the information you may provide—especially if you are:

Submitting proprietary cultivar or production details via the micropropagation enquiry form
Sharing business structure or sales channels via the retail distributor application form

All such information is held in the strictest confidence. Only authorised members of our team will access your data, and solely for the purpose of handling your enquiry.

4. Data Retention

We retain your personal and business information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and regulatory requirements
Maintain proper business records

If you wish to have your data deleted or updated, you may contact us at any time (see Section 8).

5. Cookies

Our website uses cookies to enhance user experience and collect anonymous analytics. These may include:

Session cookies (to remember choices during a visit)
Analytics cookies (to track website usage)

You can disable cookies in your browser settings. Doing so may affect certain functionalities of the site.

6. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Consent – when you voluntarily submit your information
Contractual necessity – to provide services you request
Legitimate interests – to improve our services and respond to business enquiries

You have the right to access, correct, or delete your data at any time, as well as to lodge a complaint with your local data protection authority.

7. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our internal processes ensure that only those who need your information to fulfil your request have access to it.

8. Your Rights and Contact Information

You have the right to:

Access the personal data we hold about you
Request correction or deletion
Withdraw consent at any time
Object to or restrict certain types of processing

To exercise any of these rights or to contact us with questions about this Privacy Policy, please email us at: info@borneoexotics.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date given below. We encourage you to review it periodically.